Frequently Asked Questions
Here are answers to the most common questions our customers ask about ordering, shipping, and returns.
1. How long will it take to receive my order?
Orders are dispatched within 1–2 business days. Standard delivery typically takes 7–12 business days, while Express Priority shipping delivers within 3–5 business days.
2. Do you offer free shipping?
Yes! We offer Free Standard Tracked Shipping on all worldwide orders over $49.
3. What is your return policy?
We provide a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, simply contact us at [email protected] within 30 days of delivery to initiate a return or exchange.
4. What should I do if an item arrives broken or defective?
Please email us photos of the damaged item within 7 days of delivery at [email protected]. We will immediately ship you a free replacement or issue a full 100% refund.
5. Are payments secure on your website?
Yes. All transactions on NuAmour.com are encrypted with industry-standard 256-bit SSL certificate technology. We do not store or have access to your credit card information.
6. Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB) as well as PayPal, Apple Pay, and Google Pay.
7. Who operates NuAmour?
NuAmour is operated and owned by SHIN HANG LIMITED, located at FLAT B 16/F TWR 1 THEDYNASTY18 YEUNG UK RD TSUEN WAN HONG KONG.
8. How can I contact customer support?
You can email our customer support team directly at [email protected]. Our team operates Monday to Friday, 9:00 AM – 6:00 PM HKT, and replies within 24 business hours.