Refund & Return Policy

Refund & Return Policy

Last Updated: October 2026

At NuAmour, our top priority is ensuring that you love your artisan collectibles. We offer a transparent, customer-first 30-Day Money-Back Guarantee.

1. 30-Day Return Window

You have 30 days from the date your package is delivered to request a return or exchange. To be eligible for a return:

  • The item must be in the same condition that you received it, unused, and in its original protective packaging.
  • Proof of purchase (Order ID or confirmation email) must be provided.

2. Damaged or Defective Items (100% Free Replacement)

Because our products are crafted decorative pieces, we take packaging very seriously. However, in the unlikely event that your item arrives broken or defective during transit:

  • Please contact us within 7 days of delivery at [email protected] with clear photos or a brief video of the damage.
  • We will immediately dispatch a brand-new replacement completely free of charge or issue a 100% full refund, according to your preference.

3. How to Initiate a Return

  1. Email our support team at [email protected] with your Order ID and reason for return.
  2. Our team will respond within 24 hours with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Pack the item securely and ship it to the designated return facility.

4. Refund Processing

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 3–5 business days.

5. Contact Us Regarding Returns

SHIN HANG LIMITED
Address: FLAT B 16/F TWR 1 THEDYNASTY18 YEUNG UK RD TSUEN WAN HONG KONG
Email: [email protected]