Contact Customer Support
We are always here to help! Whether you have questions regarding our curated collectibles, need assistance with your order, or would like to initiate an exchange or return, our support team is ready to assist you.
Direct Contact Information
Operating Entity: SHIN HANG LIMITED
Registered Address: FLAT B 16/F TWR 1 THEDYNASTY18 YEUNG UK RD TSUEN WAN HONG KONG
Customer Service Email: [email protected]
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)
Response Time Commitment: All customer inquiries are answered within 24 business hours.
Frequently Asked Questions Before Reaching Out
- Order Tracking: Tracking numbers are automatically emailed within 24 hours of dispatch. Please check your spam/junk folder if not received.
- Order Modifications: If you need to update your shipping address, please email us within 2 hours of placing your order.
- Returns & Refunds: To initiate a return, email us at [email protected] with your Order ID and photos if damaged.